Refund and Cancellation Policy

Contact our legal email with the transaction or order number, account email, item or event, reason, and any supporting photographs. Do not send complete card numbers or sensitive medical information. We may verify account ownership before acting.

The organizer-specific refund terms displayed before registration control the event fee. Organizers may set reasonable deadlines and distinguish withdrawals, no-shows, weather, rescheduling, and cancellation. Those terms cannot remove a refund right required by law.

• If an organizer cancels an event and does not provide the purchased service or an alternative you accept, the amount paid for that event will be refunded to the original payment method.
• If an event is rescheduled or materially changed, the organizer will communicate the available transfer, credit, or refund options consistent with the disclosed policy and applicable law.
• Convenience, processing, or platform fees are refundable when required by law or when the underlying transaction is voided before the service is provided; otherwise the checkout disclosure and organizer policy control.
• Approved refunds are sent to the original payment method. Financial institutions may take additional business days to post them.

You may cancel a subscription before renewal through the online billing portal. Cancellation stops future renewals and ordinarily takes effect at the end of the current paid period. We generally do not provide prorated refunds for unused time after a billing period begins.

We will refund a duplicate or unauthorized charge after verification, a charge collected after a timely effective cancellation, or an amount otherwise required by law. If we terminate a prepaid plan without cause or materially fail to provide the paid service and cannot cure the issue, we will provide an appropriate prorated refund or credit.

Many store products are printed or made to order. Except where law requires otherwise, made-to-order goods are not returnable for preference, incorrect size selection, or buyer-supplied address errors after fulfillment begins. Review product details and shipping information before payment.

• Report a damaged, defective, materially misprinted, or incorrect item within 30 days after delivery. Include the order number and clear photos. After verification, we will replace the item or refund the affected item and associated shipping as appropriate.
• If you contact us before production begins, we will attempt to cancel or correct the order. We cannot promise a change once a fulfillment provider has accepted it.
• If an item is unavailable or we cancel it, we will refund the amount charged for that item and applicable tax and shipping.
• If shipment will be delayed beyond the promised time—or beyond the period required by law when no time was promised—we will provide the legally required option to consent to the delay or receive a prompt refund.
• A package marked delivered but missing should be reported promptly so we can investigate with the carrier. Carrier findings and applicable law determine replacement or refund eligibility.

Approved electronic refunds are initiated promptly to the original payment method. Bank posting times vary. Cash or offline payments are refunded by the organizer or seller that collected them. Credits are offered only as an option unless the original disclosure and law permit credit as the required remedy.

Contact us first so we can investigate. Filing a chargeback does not expand or reduce legal rights. We may provide the payment processor with transaction, delivery, acceptance, and communication records needed to respond to a dispute.